Returns & Exchanges

At RayNeo.UK, we want you to be completely satisfied with your next-generation smart glasses. If your purchase does not meet your expectations, you can return your device within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our support team at [email protected] with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the device in its original packaging, ensuring all accessories, cables, and manuals are included to qualify for a full refund.

3

Ship the Product

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location across the UK.

4

Inspection and Refund

Once our technicians verify the item's condition, your refund will be processed to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing